Guest Experience
Guest Experience
Meet the Presenter
Tawna Oliphant
Director of Hospitality & Guest Experience
Guest Experience Agenda
About Company Culture & Hospitality
Guest Relationships & Testimonials
1. Company Culture & Hospitality
Company culture and hospitality are essential elements of our organization. We aim to create a welcoming environment and provide a guest experience that sets us apart from typical "work cafeterias." By offering international cuisine and prioritizing hospitality from the moment guests enter our doors, we strive to create a space where people can come together over food, reminiscent of their favorite hangout spots.
2. Guest Relationships & Testimonials
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Lavish Roots Guest
"I have been meaning to post this for some time, but just now got around to it. First, the food is amazing!! I love that you cook items that I would normally not try (and the food is always very tasty). Second, the staff there is always very professional, helpful, and friendly. Your positive attitude shows in your amazing meals. Eating at the Stadium café is a great experience. Thank you all!! Please keep up the good work."
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Lavish Roots Guest
Shout out to the amazing culinary team at Homestead cafe! 🍴👨🍳. I was impressed by the quality of their savory pastry and Lotus Root and Tofu Stir-fry. And as always the friendly service stood out. I was greeted with a warm smile and a friendly hello. The staff at the buffet line were also very pleasant. Thanks for the delicious food and excellent service!
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Lavish Roots Guest
I would just like to say how appreciative I am of the Genesis Culinary Team! Back around the end of September 2023, I injured my knee. I tore the Medial Meniscus in my right knee in half and damaged the ACL. The Genesis team has gone out of their way to make my day easier, better and more fulfilled. Each day I get multiple warm smiles and hellos. Each day someone gives me a hand or goes out of their way to make things easier for me. I have had my plate served and carried to my seat, silverware and napkins handed to me, dirty dishes returned to the kitchen and even offered to get beverages for me. Then of course there is the conversation and concern shown towards my injury.
Thank You for the fantastic food! 🍲
Thank You for the excellent service! 👩🍳
Thank You for making my day, better! 🤩