Informational Webinars

General Benefits Information

  • Be sure to read this section in entirety to understand changes and action items for this upcoming plan year. Open enrollment is your annual opportunity to review your benefits and decide whether you need to update any of your elections. Any changes made at open enrollment are effective for the entire 2025 benefits plan year. Open Enrollment will be held November 15 th – November 30th . New enrollment or changes to existing enrollment will be effective January 1, 2025. In most cases, once you have made your benefit elections for the plan year, you cannot change them until the next annual open enrollment period, unless you experience a permitted election change event. You must notify your employer within 30 days of the event (60 days in the case of birth or adoption). For more information about making mid-year changes to your benefit elections, please contact Human Resources or refer to the “Important Information” section in your enrollment guide.

  • All employees must complete their enrollment selections through Paycom. Benefit selections are required whether you are maintaining, adding, or dropping benefits for yourself and/or your dependents. To begin the enrollment process, please visit the benefits section of your Paycom portal. All enrollments must be completed by Saturday, November 30th .

  • This is your once-a-year opportunity to review your benefits and decide whether to update your elections. Any changes made are effective January 1, 2025 and will remain in place for the entire 2025 benefits plan year. Open Enrollment materials containing information on the benefits available to you and required actions will be distributed soon.

    Here are some tips and reminders to help you prepare:

    Know the dates.
    The open enrollment period is for a specific time frame. Please pay close attention to the dates noted within the Open Enrollment materials.

    Consider all cost factors.
    You should consider out-of-pocket expenses as you compare plans - deductibles, co-pays, coinsurance, formulary tiers and out-of-pocket maximums.

    Know the network.
    Evaluate the networks available:

    ❖ Regence Group Administrators: BlueCard Network
    https://wa.accessrga.com/find-a-provider

    If you have moved, or plan to move soon, prepare to review your providers for in-network access.

    Review coverage details carefully. Keeping the same plan doesn’t mean you shouldn’t review plan details. A new plan year can mean new restrictions, new deductibles, copays and coinsurance or new formulary tiers.

    Understand insurer processes. Medical necessity, prior authorization, benefit verification and step therapy are some of the insurer rules that affect what health services are covered and how much you pay.

    Gather your dependents demographic information.
    If you plan to add a dependent to your plan, be sure to have their full name, date of birth and Social Security Number available.

  • Medical and Vision employee contributions will remain the same Dental contributions will change slightly for the base plan for those enrolled with children and will increase if electing the new Buy-Up plan.

    As a reminder, employee contributions are paid on a pre-tax basis, which reduces taxable income (except for domestic-partner premiums which are taken post-tax).

  • We offer you and your families a choice to enroll between 5 different medical plans:
    $500 Deductible PPO (Plan 1)
    $1,000 Deductible PPO (Plan 2)
    $1,500 Deductible PPO (Plan 3)
    $4,000 Deductible PPO (Plan 4)
    $5,000 HDHP plan (Plan 5).

  • Both plans will renew as-is without any plan design modifications.
    Dual Choice Option:
    - Base Plan: $130 allowance
    - Buy-Up Plan: $200 allowance with LightCare

  • Dual Choice Option:

    Base Plan: current Delta Dental plan without child ortho

    Buy-UP Plan: enhanced plan with higher maximum and ortho
    - Increased annual benefit maximum to $2,000 per individual
    - Ortho for adults and children with a lifetime maximum of $2,000 per individual

    Please refer to the Benefit Guide and carrier collateral for details on network, the various programs and support that Delta Dental offers.

  • Healthcare FSA: Annual maximum election increased to $3,300

    Commuter: Monthly maximum contribution increased to $325

  • Maximum contribution limit increase:

    Employee Only coverage increased to $4,300

    Employee + Dependent coverage increased to $8,550

  • As a general rule, once you have made your benefit elections for the plan year, they must remain in place and cannot be changed or revoked until the next annual open enrollment period, unless you experience a permitted election change event. These events include, but are not limited to:

    • Change in legal marital status (marriage, divorce, annulment)

    • Gain or loss of eligibility by one of your dependents

    • Birth, adoption, or placement for adoption

    • Loss of other health coverage by employee, spouse, or dependent(s)

    • Gain or loss of eligibility for the Children’s Health Insurance Program (CHIP)

    • Enrollment in or loss of eligibility for Medicare and Medicaid

    • Employee or dependent change in employment affecting eligibility

    • Enrollment in Marketplace Exchange coverage

    • Enrollment required by judgment, decree or court order

    • Change in coverage under another employer health plan

    Any change must be on account of and consistent with the change in election event. If you experience an event that allows you to make changes to your benefit elections, you must notify Human Resources within 30 days (60 days for events related to Medicaid or CHIP). You may need to provide proof of the change, such as a marriage or birth certificate. For more information regarding permitted mid-year election changes, please contact Human Resources.

  • Access your EAP
    Visit: rsli.acieap.com
    Call: 1-855-775-4357
    Email: rsli@acieap.com
    Company Code: RSLI859

    We offer you and your eligible family members an Employee Assistance Program (EAP) through Reliance Standard. The EAP provides confidential, immediate, professional assistance with any issues that create stress or anxiety in your life. Counselors are available by phone 24 hours a day, 7 days a week. In addition, the EAP pro- vides up to 3 face-to-face counseling sessions per concern. There is no cost to you for this benefit.

    The EAP provides short-term counseling and referrals to help you deal with a variety of issues that can affect you at home or at work, such as:

    » Daily living

    » Managing stress and anxiety

    » Depression

    » Parenting

    » Alcohol or substance use disorders

    » Coping with grief and loss

    » Legal assistance

    » Debt management and budgeting

    » Elder care options

    With this Employee Assistance Program (EAP), you have access 24/7 online or

    over the phone counselors trained to guide you through a variety of life’s everyday challenges. You also have access to up to three face-to-face sessions with a counselor, per household, per calendar year.

  • Benefit Advocates in the AssuredPartners Employee Service Center can assist with benefit questions and claim issues for you and your covered family members. They are specially trained individuals who can help answer your insurance questions.

    This is a service provided at no cost to you. All personal health information is confidential.




    mcm.esc@assuredpartners.com





    Contacts

    1-888-343-3330 | TTY/TDD: 1-855-877-4726

  • Access your digital ID cards for yourself and any dependents through the carrier’s mobile apps. You can download the card images to save, share, print or email directly to your dependents and/or providers.

  • The Reliance Matrix Travel Assistance Program is available to you and your family when you are traveling for business or pleasure, in a foreign country, or 100 miles or more away from home. The service provides assistance to you in the event of a medical emergency, including: emergency medical evacuation, prescription replacement assistance, multilingual crisis management professionals, and care and transport of unattended minor children.

    Travel Assistance can help you with unexpected bumps in the road anywhere in the world. It is available to you, your spouse and dependent children on any single trip more than 100 miles from home. This benefit can assist you with translation and interpreter services, lost baggage, document replacement, and much more. Inside the US call 1.800.456.3893 or outside the US call 603.328.1966.

  • Deductible
    The amount you owe for health care services, before insurance begins to pay coinsurance. For example, if your deductible is $1,000, your plan won’t pay for certain services until you’ve met your $1,000 deductible. The deductible does not apply to all services. See your plan summary for more details.

    Coinsurance
    Your share of the costs of a covered health care service, calculated as a percent (for example, 20%) of the allowed amount for the service. You pay coinsurance after you meet the deductible for your plan. For example, if the health plan’s allowed amount for an office visit is $100 and you’ve met your deductible, your coinsurance payment of 20% would be $20. The health plan pays the rest of the allowed amount.

    Out-of-Pocket
    Maximum The most you pay during a calendar year for in-network covered services. Once you’ve met your calendar year out-of-pocket maximum, your health plan begins to pay 100% of the allowed amount for in-network covered services for the remainder of that calendar year. Office visit copays, prescription drug copays, deductibles, and coinsurance all accrue towards your out-of-pocket maximum.

    Allowed Amount
    Maximum amount on which payment is based for covered health care services. This may be called “eligible allowance” or “negotiated rate.” If your out-of-network provider charges more than the allowed amount, you may have to pay the difference. The following examples are for illustrative purposes only.* Deductible The amount you owe for health care services, before insurance begins to pay coinsurance. For example, if your deductible is $1,000, your plan won’t pay for certain services until you’ve met your $1,000 deductible. The deductible does not apply to all services. See your plan summary for more details. Coinsurance Your share of the costs of a covered health care service, calculated as a percent (for example, 20%) of the allowed amount for the service. You pay coinsurance after you meet the deductible for your plan. For example, if the health plan’s allowed amount for an office visit is $100 and you’ve met your deductible, your coinsurance payment of 20% would be $20. The health plan pays the rest of the allowed amount. Out-of-Pocket Maximum The most you pay during a calendar year for in-network covered services. Once you’ve met your calendar year out-of-pocket maximum, your health plan begins to pay 100% of the allowed amount for in-network covered services for the remainder of that calendar year. Office visit copays, prescription drug copays, deductibles, and coinsurance all accrue towards your out-of-pocket maximum.

    Balance Billing
    When an out-of-network provider bills you for the difference between the provider’s charge and the allowed amount. For example, if the provider’s charge is $100 and the allowed amount is $70, the provider may bill you for the remaining $30. An in-network provider may not balance bill you for covered services.

    Copay
    A fixed amount (for example, $25) you pay for a covered health care service, usually at the time of care. The amount can vary by the type of covered health care service.

    In-Network
    The facilities, providers, and suppliers with whom your health plan has contracted.

Cost Overview

Medical & Prescription Drug Benefits

  • We offer you and your families a choice to enroll between 5 different medical plans:
    $500 Deductible PPO (Plan 1)
    $1,000 Deductible PPO (Plan 2)
    $1,500 Deductible PPO (Plan 3)
    $4,000 Deductible PPO (Plan 4)
    $5,000 HDHP plan (Plan 5).

  • Listed below are the in-home and virtual care options provided by Regence Group Administrators.

    MDLIVE
    Via video chat or phone calls with board-certified providers members can seek care for: non-emergency conditions. Visit www.mdlive.com/rga, or call 1.877.596.8826.

    Talkspace
    Talkspace is designed for private and convenient mental health support. Members can exchange unlimited messages (text, voice, and video) with their personal therapist immediately after registration. Visit talkspace.com/partnerinsurance to get started.

    DispatchHealth
    DispatchHealth provides urgent in-home medical care with the same out-of-pocket cost as an urgent care center visit. Services are available everyday from 5 a.m. to 7 p.m. PST Cost shares are collected at the time of visit. To learn what conditions DispatchHealth treats, and determine if the service is available in your area, visit dispatchhealth.com.

    Omada Health for Musculoskeletal Care
    Omada for Muscle & Joint Health is personalized, science-backed virtual physical therapy that can help with almost any concern, such as chronic pain, posture, work conditioning, surgery recovery, women’s health and more. Get started by logging in to your RGA member portal, navigate to “Explore your Benefits”, then click “Go to virtual physical therapy” which will take you to the Omada app.

  • Formulary
    A drug formulary is a list of prescription drugs, both generic and brand name, used by practitioners to identify drugs that offer the greatest overall value. A committee of independent, actively practicing physicians and pharmacists maintain the formulary. Please note, formulary lists can change for several reasons. You can view your plan’s formulary list by logging into your member portal.

    The Keenan Pharmacy Care Management Program (KPCM)
    The Keenan Pharmacy Care Management Program (KPCM) offers an independent, unbiased review of prescription medications by engaging physicians and members directly to ensure that the best possible drug therapies are chosen, based on their clinical effectiveness and overall cost to patients and the plan. In most cases, this program will help you reduce your out‐of‐pocket costs for prescription medications. The KPCM program is provided in partnership with US‐Rx Care. Refer to your carrier materials for additional information. Zoomcare Primary care, urgent care and specialty care all in one convenient place. Zoomcare offers same day video or in-person options in select metro markets. Visit www.zoomcare.com/schedule or download their app.

  • Premiums are automatically deducted pre-tax unless you instruct HR otherwise. You may not make changes to your elections mid-year when premiums are deducted pre-tax, unless you experience a permitted election change event. In that case, generally you have 30 days from the time of the event to make a change. If you cover a domestic partner (or domestic partner’s children) deductions will be taken on a post-tax basis unless your domestic partner qualifies as a dependent under Internal Revenue Code (IRC) Section 152. In addition, unless your domestic partner qualifies under IRC section 152, our contribution to your domestic partner’s premium for themselves and their children will be included in your taxable income.

Health Savings Account (HSA) Benefits

  • A health savings account (HSA) is a tax-favored savings account available to individuals enrolled in a high deductible health plan (HDHP). The primary advantage of an HSA is that money can be deposited into and withdrawn from the account tax-free, you own the account and are immediately vested, even if you change medical plans or employers. HSA funds automatically roll over from year-to-year and can be invested, with any investment gains also accumulating tax-free. Important

    Note:
    In California, New Hampshire, New Jersey, and Tennessee, contributions, interest, and dividend earnings may be subject to certain state taxes. Please consult a tax advisor for more information.

  • When enrolling in a HDHP, you are eligible to make and receive pre-tax HSA contributions, with certain exceptions. You must not have other disqualifying health coverage, and you cannot be claimed as a dependent on another person’s tax return. Other health coverage that will disqualify you from contributing to an HSA and receiving contributions to an HSA include: » Other non-HDHP medical coverage (e.g. traditional PPO with copays, HMO, etc.) » A spouse’s or parent’s general-purpose health flexible spending account (FSA) or health reimbursement arrangement (HRA) » Medicare, including Part A » TRICARE » Veterans Administration (VA) health benefits received within the last three months, except for preventive care. If you are a veteran with a disability rating from the VA, this exclusion does not apply, and you are not disqualified from making or receiving HSA contributions.

  • You can use your HSA to pay for qualified health care expenses incurred by you, your spouse, and any dependent you claim on your tax return (or generally could claim on your tax return if an exception didn’t apply) even if they are not covered by your HDHP.

  • HSA distributions (also known as withdrawals) are exempt from taxes when they are used to pay for qualified health expenses incurred by you, your spouse or any of your tax dependents. IRS Publication 502 provides a list of expenses (www.irs.gov/formspubs/about-publication-502). You can withdraw money from your HSA for non-qualified expenses, but the money will be taxed at your income tax rate, plus a 20% penalty (if you are under age 65). Once you reach age 65, you can withdraw HSA funds for any reason, and pay only your regular tax rate on the withdrawal, but not the 20% penalty.

  • Lavish Roots Catering’s HSA is established through HealthEquity. If you are HSA eligible, Lavish Roots Catering contributes towards your HSA. You may make HSA contributions through payroll deduction, either in a lump sum or in equal monthly amounts, up to annual limits set by the IRS. The 2025 HSA contribution limits are $4,300 for employee-only coverage and $8,550 for employee plus dependent coverage. The account holder (not spouse, unless separate account holder) age 55 or older at the end of the taxable year may make an additional $1,000 “catch-up” contribution each year.

    IRS rules state that your HSA contribution limit must generally be prorated by the number of months you are eligible to contribute to an HSA. Your limit is based on your coverage type (employee-only coverage or employee + dependent(s) coverage) as of the first day of the month. If you aren’t HSA-eligible for the entire calendar year or you change your HDHP coverage type during the year due to a life event, calculate your contribution limit as follows:
    » Take the annual contribution limit based on your coverage type as of the first of each month.
    » Divide the total for all months by 12.
    » Multiply by the number of months you will be HSA-eligible.

    Special exception:
    Under the “last-month rule,” the IRS will allow you to make the full annual contribution, even if you were not HSA-eligible for the entire calendar year. You can make the full contribution for the year if:
    » You are HSA-eligible on the first day of the last month of your taxable year (December 1 for most taxpayers); and
    » You remain HSA-eligible during the “testing period,” which runs from December 1 of the current year through December 31 of the following year (for calendar-year taxpayers).

    This guide provides a general overview of HSA rules. For more information, please refer to IRS Publication 969, or consult with a financial advisor.

  • Telehealth

    Telehealth allows you to connect with your doctor without needing to go into the doctor’s office. You can talk to a doctor live through phone, video chat, or live messaging. Telehealth is designed so that you can receive care when you need it, on your own schedule, right at your fingertips.

    Nurseline

    Need immediate support or have a health question? Through the nurseline, you have 24/7 access to certified nurses for any of your questions or concerns. This service can help you avoid unnecessary urgent care or emergency room visits and make the best decision for you and your family, about any medical related issue.

    In-Office Visit

    Sometimes going into a clinic or doctor’s office is the best option for certain medical concerns or questions. By participating in an in-office visit, you receive one-on-one face-to-face care with your doctor. Office visits allow you to get the hands-on care you may need.

    Urgent Care

    Have a concern that needs to be addressed in-person with a real live doctor but it is after your regular doctor’s hours or you can’t get an appointment? Urgent care is the best option for when you need to be seen right away for a non-life threatening concern.

Flexible Spending Account (FSA) Benefits

  • We offer a Flexible Spending Account (FSA) through AccrueCMS, which allows you to defer pre-tax funds to cover certain types of health care and dependent care expenses. Our FSA runs on a calendar year basis, so if you enroll in either of the FSAs midyear, set aside only the funds you will use for the remainder of the current calendar year. Enrollment occurs during your initial enrollment period and during annual open enrollment (you must re-enroll every year). Each year, you can designate an amount, up to the health care and dependent care maximums.

    Enrollment occurs during your initial enrollment period and during annual open enrollment (you must re-enroll every year). Each year, you can designate an amount, up to the maximums for health care expenses, dependent care expenses, or both.

  • A healthcare FSA may be used to pay for out-of-pocket health care expenses such as deductibles, office visit copays, prescription drug copays, vision expenses, and dental services. Visit www.irs.gov/forms-pubs/about-publication-502 for more details. Healthcare FSA maximum contribution is $3,300.

    Grade Period
    There is a 2.5 month grace period during which you can incur health care expenses and utilize your current health care FSA funds.

    • Claims incurred by March 15th (of the following plan year)

    • Claims submission by March 31st (of the following plan year)

  • Contributing to a dependent care FSA allows you to pay for dependent care expenses with pre-tax dollars so that you and your spouse can work, look for work, or attend school full-time. Eligible expenses generally include costs for day care, summer day camps and elder day care. Reimbursement is limited to the amount that has been contributed to the FSA at the time reimbursement is requested. Dependent care FSA funds may be used toward care for dependent children under age 13 who live with you and for whom you provide more than 50% support, or for any dependent living with you who is physically or mentally incapable of caring for themselves.

    You and your spouse may contribute up to a combined total of $5,000 each year. If you choose to have dependent care expenses reimbursed by your Dependent Care FSA, those same expenses cannot be claimed for a dependent care tax credit on your federal income tax return. Consult a tax advisor for more information.

    Dependent Care FSA maximum contribution is $5,000 for those filing as married jointly or as single

  • Specific IRS rules govern the operation of FSAs, including the following:

    » You cannot stop or change the amount you contribute to either account until the next plan year, unless you experience a permitted election change event. » You may not transfer money from one account to the other.
    » “Use It or Lose It” – At the end of the plan year you will forfeit any money left in your health care FSA, or dependent care FSA. The rollover feature does not apply to unused daycare FSA funds.
    » If you terminate employment, only expenses incurred before you terminated are eligible for reimbursement from your FSA, unless you elect to continue your health care FSA through COBRA, or you accelerate your healthcare FSA contributions out of your last paycheck.
    » If your spouse has a health savings account (HSA), your enrollment in the FSA may affect your spouse’s ability to contribute to an HSA. Please consult a tax advisor for more information.

Commuter Benefit

  • The AccrueCMS commuter benefit gives you the opportunity to make pre-tax elections for transit and vanpool expenses, up to $325 per month. Commuter funds can be used on a variety of transportation and parking expenses that allow you to travel to and from work and your mode. Eligible modes to transportation include:
    » Train
    » Bus
    » Subway
    » Ferry
    » Vanpool (must seat at least 6 adults)
    » Parking
    The money you set aside is not included in your taxable income and can be changed every month directly through your AccrueCMS commuter account. Lavish Roots will match 100% of the first $50 dollars you elect per month, meaning a $50 election from you, and a $50 election from Lavish Roots ($100 in total). Please refer to AccrueCMS materials and www.cobramanagement.com for information on how to access your commuter funds. Unused transit and vanpool amounts you contribute carry over from month to month.

Dental Benefits

  • Delta Dental Contacts
    Monday – Friday from 7am to 5pm, Pacific Time
    Call 800-55-1907
    Text 833-604-1246
    Visit DeltaDentalWA.com

    Find an in-network dentist near you:

    1. Visit DeltaDentalWA.com

    2. Click on ‘Online Tools’ and use our ‘Find a Dentist’ tool

    3. Select ‘Delta Dental PPO’ to filter your search results

    Visit Your Dentist Regularly
    Your plan covers preventive care visits each year. Regular cleanings and check-ups are essential to keeping your smile healthy and preventing painful, expensive problems down the road.

    Get out-of-pocket cost estimates
    Knowing your cost upfront helps you and your dentist plan treatments to maximize your benefits.

    MySmile Cost GenieSM gives you instant, cost estimates. It’s great for basic treatments like fillings. Simply sign into MySmile account to get your personalized estimate. When you need extensive treatment, like a crown, ask your dentist for a “Predetermination.” You’ll get a Confirmation of Treatment and Cost from us. It details your dentist’s treatment plan, what your benefits cover, and how much you may owe your dentist for the treatment.

    Create a MySmile® account
    It gives you secure, 24/7 access to your ID card, benefits information, out-of-pocket cost estimates, and more! Our “Find your member ID” tool makes registration easy. Visit DeltaDentalWA.com to create your account.

    Choose an in-network dentist
    Your plan gives you access to the Delta Dental PPOSM network. Your benefits go farthest when you visit a Delta Dental PPO dentist which gives you the most bang for your buck. If you see a NON-Delta Dental PPO dentist, you won’t maximize your benefits. Your annual maximum won’t go as far, and you’ll likely have greater out-of-pocket costs. Seeing a Delta Dental Dentist will maximize your savings.

  • Download the Delta Dental Mobile app to find a dentist, check claims, and view your coverage or ID card right from the palm of your hand. Available on the App Store or Google Play store by searching Delta Dental.

  • MySmile gives you easy, secure access information you need to understand your coverage and use your benefits. As a Delta Dental of Washington member, you can use MySmile to access your ID card, get out-of-pocket cost estimates, find an in-network dentist, review your coverage, and much more. Sign up at deltadentalwa.com.

  • You have the option to text with Delta Dental versus holding to speak to an agent when calling into their contact center. When you text Delta Dental during their normal operating hours between 7 am to 5 pm PT, Monday – Friday, you will begin interacting with their automated system or an agent right away and you’ll receive the same great service experience as you would during a live phone conversation. Simply text 833-604-1246 to get started.

Vision Benefits

  • Enroll in VSP® Vision Care to get access to savings and personalized vision care from a VSP network doctor for you and your family.

    Value and savings you love.
    Save on eyewear and eye care when you see a VSP network doctor. Plus, take advantage of Exclusive Member Extras which provide offers from VSP and leading industry brands totaling over $3,000 in savings.

    Provider choices you want.
    With thousands of choices, getting the most out of your benefits is easy at a VSP Premier EdgeTM location.

    Shop online and connect your benefits.
    Eyeconic® is the preferred VSP online retailer where you can shop in-network with your vision benefits. See your savings in real time when you shop over 70 brands of contacts, eyeglasses, and sunglasses.

    Quality vision care you need.
    You’ll get great care from a VSP network doctor, including a WellVision Exam®. An annual eye exam not only helps you see well, but helps a doctor detect signs of eye conditions and health conditions, like diabetes and high blood pressure.

    Using your benefit is easy!
    Create an account on vsp.com to view your in-network coverage, find the VSP network doctor who’s right for you, and discover savings with Exclusive Member Extras. At your appointment, just tell them you have VSP.

  • Members can apply their VSP benefits directly to their purchase for glasses, sunglasses, and contacts, with the option to have their eyewear order shipped directly to their home or to a VSP office. Eyeconic offers free shipping and returns, along with price matching.

  • Standard progressive lenses are now a covered lens option, at no extra cost to you! Progressive lenses offer smooth continuous vision at near, middle, and distant focus ranges – no lines or unsettling large jumps. Visit a VSP doctor (visit vsp.com to find a doctor near you) and discuss which lenses are best for you.

  • VSP offers more than $2,500 in savings with exclusive member extras. VSP help you live a balanced life by providing discounts on prescription drugs, lab work, telehealth, diabetic supplies, and hearing aids, as well as travel, theme park passes, movie ticket, rental cars and more. For more information and to see the full list of extras, visit vsp.com/specialoffers.

  • The Eyewear Protection Program is a worry-free warranty that replaces featured frames free of charge if you accidentally break or damage your glasses within the first 12 months following purchase. You get the security of knowing that if your glasses are damaged, you’ll be covered. What’s included:

    » Worry-free, no questions asked, replacement of your broken or damaged frame.

    When you purchase a featured frame brand from a doctor participating in the Premier Program, you get extra protec- tion. If you accidentally break your frame within the first 12 months of purchase, simply bring your frame back to your doctor and we’ll replace it. It’s that simple.

    » Extra savings and great deals on replacement lenses

    If both your frame and lenses break, you can replace your lenses and any lens enhancements by taking advantage of our special warranty pricing:


    Lens Replacement Costs

    Standard Lens Enhancement Costs*

    Single vision lenses: $40

    Progressives: $55

    Lined bifocal lenses: $60

    Anti-reflective: $41

    Lined trifocal lenses: $75

    Photochromic: $70


    Scratch coating: $17


    Polycarbonate: $31

Life & Disability Benefits

  • Life Insurance provides your named beneficiaries with a benefit in the event of your death. Accidental Death and Dismemberment (AD&D) insurance provides specified benefits to you in the event of a covered bodily injury that directly causes dismemberment (i.e., the loss of a hand, foot, or eye). In the event that your death occurs due to an accident the accidental death benefit would be provided to your named beneficiaries. It is important to keep your named beneficiaries up to date to ensure the intended person(s) receives the benefit amount.

    We provide life/AD&D insurance through Reliance Matrix for eligible employees at no cost to you.

    Reliance Matrix

    • Benefit Amount: 1x Base Annual Earnings (BAE) up to $50,000

    • Benefit Reductions due to age: Begin at age 70

    In the event of a life claim, your beneficiary will be provided bereavement resources.

  • We provide long term disability insurance, through Reliance Matrix, which pays you a portion of your earnings if you cannot work due to a disabling illness or injury.

    If you become disabled due to a condition that existed prior to your effective date of coverage, there may be a waiting period before you receive disability payments. For more information please refer to your benefit booklet.

    Benefit payments do not begin until the end of the elimination period. Your maximum benefit duration is determined by the carrier based on documentation from your provider.

Voluntary Benefits

  • Voluntary accident insurance, provided through Reliance Matrix, pays you scheduled amounts when you have an injury caused by an accident. Whether you are on or off the job. This can help you pay copays and deductibles on the medical plan, or pay for other out of pocket expenses. Please refer to the benefit summary for details. A wellness (health screening) benefit is also included, which pays you $50 per enrolled individual (up to a maximum of four per family) if the you and/or your enrolled dependents receive a covered health screening within a 12-month period.

    Emergency, Hospital and Treatment Care:
    » Accident Follow-Up
    » Ambulance
    » Emergency Room
    » Hospital Admission
    » Lodging
    » Childcare

    Specified Injury and Surgery:
    » Surgery
    » Burn
    » Dislocation
    » Fracture
    » Lacerations
    » Dental Injuries

  • Voluntary critical illness insurance, provided through Reliance Matrix, pays you a lum sum benefits if you are diagnosed with a critical illness, such as cancer, heart attack, stroke, or renal failure. You can use the payment to assist with any expenses you may incur. A list of the covered diagnoses and rates are available separately. When initially eligible, you have a one-time opportunity to apply for critical illness coverage with guarantee issue. If you enroll outside of your initial eligibility period, or apply for amounts over the guarantee issue, you will be required to answer medical questions in order to be approved for coverage

  • Hospital indemnity insurance, through Reliance Matrix, pays a fixed dollar amount per day for services and supplies you receive during a hospital stay. Stays in a mental health, substance abuse or nursing facility are also covered. There are no preexisting condition limitations, no health questions to answer and no medical tests to take. Hospital Indemnity insurance isn’t health insurance! Please scan the QR code below for an important notice regarding this hospital indemnity plan to determine whether it is the right option for you.

Pet Insurance Benefits

  • Spot Pet’s coverage allows you to visit any vet and helps protect your pet from accidents and illness. There are several plan options to choose from so you can find the plan that fits your budget and coverage needs. Rates are based on age, breed and location,

    providing a 10% discount on your first pet and 20% discount for multiple pets. Coverage is billed directly with the carrier (i.e. no payroll deductions). Coverage also includes access to a 24-7 Vet Helpline through whiskerDocs.

    To learn more, view pricing or enroll visit Spot Pet’s enrollment website: https://spotpet.link/lavishroots.

Additional Resources

  • Member Portal + App
    Access information specific to your medical plan so that you may easily find in-network providers, manage and track claims, and access your ID card. Create an account at accessrga.com and choose Washington, then select “RGA Member Login” at the top of your screen. Use your Employee ID number found on your member ID card and follow the directions from the log in page to create your account.

    Self Service Resources
    Regence Group Administrators has the following programs for you and your family:

    » 24/7 Nurseline: Call 1.800.807.1370 to talk to a nurse who can help you make informed decisions about many health issues you might be experiencing, at no extra cost.

    » AbleTo Therapy+: This mental health care program is an eight-week online therapy program that provides one-to-one sessions with a licensed provider and digital tools for extra support. Visit www.ableto.com or call 1.866.287.1802.

    » Deals and Discounts: As an RGA member, you have access to many discounts on programs, products, and services to help support you and your family’s health and wellbeing. Find these deals and discounts on accessrga.com, after logging into your RGA account, select “Explore your Benefits” then select “Health & Wellness Discounts.”

  • Member Portal + App
    The MySmile Member Portal is a free and easy way to manage your dental health online. Delta Dental’s mobile app is designed to make it easy for you to make the most out of your dental benefits.

    Self Service Resources
    Delta Dental has resources available for members anytime online or through your MySmile Member Portal.

    » Online ID Card: Access your ID card and benefit information.

    » Cost Estimator: Find the right dentist for you and estimate how much procedures/treatments will cost before you go

    » Live Texting: Text with Delta Dental’s customer service team to get your questions answered in live time. Contact customer service at: 833.604.1246 today.

  • Mobile Portal + App
    Access information specific to your vision plan so that you may easily find in-network providers, manage and track claims, and access your ID card. Create an account at vsp.com and then download the app. Let your eye provider know you have VSP to get the most out of your plan.

    Self Service Resources
    VSP has the following programs for you and your family: » Eyeconic: Members can apply their VSP benefits directly to their purchase for glasses, sunglasses, and contacts, with the option to have their eye wear order shipped directly to their home or to a VSP office. Eyeconic offers free shipping and returns, along with price matching. » Member Extras: VSP offers more than $2,500 in savings with exclusive member extras. VSP helps you live a balanced life by providing discounts on prescription drugs, lab work, telehealth, diabetic supplies, hearing aids, as well as travel, theme park passes, movie ticket, rental cars and more. For more information and to see the full list of extras, visit vsp.com/specialoffers.

  • Reliance Matrix has the following programs for you and your family:

    » Employee Assistance Program:
    You have access to an Employee Assistance Program (EAP) through ACI Specialty Benefits. The EAP provides you access online or over the phone with a counselor. Learn more by visiting rsli.acieap.com with company code: RSLI859, or call 1.855.775.4357

    » Travel Assistance: Travel Assistance can help you with unexpected bumps in the road anywhere in the world. It is available to you, your spouse and dependent children on any single trip more than 100 miles from home. This benefit can assist you with translation and interpreter services, lost baggage, document replacement, and much more. Inside the US call 1.800.456.3893 or outside the US call 603.328.1966.